All UK shoppers have the basic right to goods and services that are:

• Of a satisfactory quality;

• That are as described;

• Are fit for purpose;

• Last for a reasonable amount of time;

• Can use to avoid getting ripped off.

When things go wrong or you think you may have been treated unfairly you might be able to get your money back or a replacement.  The following website (courtesy of LoveMoney) gives you a some more little-know rules to highlight your rights:

Poor service, mobile contract price hikes and more!