We’re aware that some customers (of well known establishments) are being contacted by companies fraudulently claiming to be, or acting on behalf of, Microsoft and other companies - including on occasions BT.

The main purpose for these calls is to try and convince you that they have identified a fault with either your internet or your router, or they have detected a virus or other malware on your computer. These fraudsters may attempt to take control of your computer via remote access software, claiming that this is the only way to fix these issues, before ‘identifying’ a problem and offering to resolve the issue for a small fee.  If you agree, often the value of the money taken is considerably more than originally quoted.

These companies use a ‘spoof’ telephone number when making such calls. This means the number displayed on your caller ID, or obtained by dialling 1471, is incorrect and you are unable to reconnect if redialled. Please be aware that any unsolicited calls you may receive where the caller asks to take remote access of your computer could be related to one of these known scams.

What to do If you’re suspicious about a call you receive:

Here are some steps you can take if you're unsure about the caller:

• Never offer private or personal security information to unsolicited callers (even if they quote what is, or seems to be your account number).

• If a caller claims to be from BT and you are concerned, ask them to leave notes on your account and you can then call BT on 0800 800 150 to confirm the call is genuine. Always check that the phone line has been cleared by the fraudsters and you are able to dial out as normal. For even greater security, use a different phone line.

• Be suspicious of unsolicited calls relating to a security/system problem, even if they claim to represent a respected company. If you have any doubt at all, contact the company yourself to verify the call using their published numbers.

• Never provide personal information, such as credit card or bank details, to an unsolicited caller. Genuine companies will never send you an unsolicited email asking for personal/private details or banking information.

• In addition to all of the above you can always make contact with us, at Highway, for advice and information on how to proceed next.