By now, most will have received (via automatic updates) the Anniversary Update 1607 (see the posts about this on 14th September and ).  If you can still see the words 'Power' and 'Settings' when you click the Start button, it means that you haven't yet installed it (the update removes these words from the Start Menu, but the icons are still there).

Since the Anniversary Update there have been some 'Cumulative Updates' provided by Microsoft that have fixed some (but not all) of the probelmes that some people experienced as a result of the majot update. 

If you're at all unsure about any of this, are having problems since the Anniversary Update, or indeed have yet to install it, please contact Highway either via the website, email or telephone.  Alternatively, please see the Calendar for Member Support sessions where one of our technicians will be able to assist.